HELP! I have a problem!
O.K! Lets sort it...
Try our Frequently Asked Questions (FAQ) Area
Step 1 - Check our Wiki
Our new Wiki has been put together - it is an information base (updateable by users and admins alike) to help with problem resolution. It is still in its infancy, however will be steadily growing over the next few months.
Contact your liason
Step 2 - Submit a support ticket
If you haven't been able to solve your problem, don't worry! That's what we're here for. Login to the support area and submit a ticket.
 
 

No problems!
Interested in other Support Resources
Krystal Hosting Web Site Status Blog
 Service Status Blog
Updated by the team, this new blog is kept up-to-date with known recent and current problems with our network and service.
Have a look at the server status area
 Shared Server Status
See in one glance the current state of the krystal network. This also includes a network connectivity report.
Download something!
SFTP Tutorial
This link contains info about using FileZilla, a free open source FTP and SFTP client that you can download here.
Downloads
FileZilla, a free Open Source SFTP client and user guides for cPanel and WHM can be found here.